Terms of Service

Last updated: 22 November 2025

Welcome to HavenKey. By accessing or purchasing from our website (the “Site”), you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before using our services.

If you do not agree with these Terms, you may not access the Site or purchase our products.

1. About Us

HavenKey (“we”, “our”, “us”) is an Australian small business providing safety keychains and personal safety accessories. Our products are intended to offer peace of mind, but they are not a guarantee of safety or a substitute for professional assistance in dangerous situations.

2. Eligibility

To purchase from us, you must:

  • Be at least 18 years old, or have permission from a parent or guardian.

  • Provide accurate and complete information at checkout.

3. Products & Descriptions

We aim to represent our products as accurately as possible. However:

  • Colours, materials, and sizing may appear slightly different due to lighting, photography, or manufacturing variations.

  • Safety tools should be used responsibly and according to any instructions provided.

We reserve the right to discontinue or update products at any time.

4. Pricing & Payments

  • All prices are listed in Australian dollars (AUD).

  • Prices may change at any time without notice.

  • We accept payment methods offered at checkout via Shopify’s secure payment system.

  • By completing a purchase, you agree that you are authorised to use the payment method provided.

5. Shipping & Delivery

  • We ship Australia-wide using Australia Post or other selected couriers.

  • Shipping costs and estimated delivery times are shown at checkout.

  • Once your order is shipped, delivery times are outside our control.

  • We are not responsible for delays caused by postal carriers, incorrect addresses, or customs/processing issues.

For full details, please refer to our Shipping Policy.

6. Returns, Refunds & Exchanges

Due to the personal nature of our products, we do not accept returns or exchanges for change of mind.

We may offer a replacement or refund if:

  • Your item arrives damaged, faulty, or incorrect.

  • You contact us within 7 days of receiving your order.

  • You provide photos of the issue for assessment.

For full details, please refer to our Refund Policy.

7. Order Cancellations

Orders cannot be cancelled once they have been processed or shipped.
If you need help with an order, please contact us as soon as possible at {{your email}}.

8. Safety Disclaimer

Our safety keychains, alarms, cutters, and tools:

  • Are designed as supportive tools only

  • Cannot prevent harm or guarantee safety

  • Should be used responsibly and according to any instructions provided

HavenKey is not liable for injury, misuse, or any outcome resulting from reliance on our safety products.

9. Personal Information & Privacy

Your personal information is handled in accordance with our Privacy Policy.
By using our Site, you consent to the collection and use of your information as outlined in that policy.

10. Intellectual Property

All content on the Site—including images, logos, product descriptions, and branding—is the property of HavenKey and is protected under Australian copyright law.
You may not copy, reproduce, or use any content without written permission.

11. Prohibited Uses

You agree not to use the Site for:

  • Illegal purposes

  • Violating any regulations or laws

  • Attempting to copy, scrape, or hack our website

  • Harassing, abusing, insulting, or harming others

  • Interfering with security features of the Site

12. Third-Party Services

Some services (such as payment gateways) are provided by third parties.
We are not responsible for any issues caused by these third-party providers, and your use of their services may be subject to their own terms.

13. Limitation of Liability

To the maximum extent permitted by law:

  • HavenKey is not liable for any indirect, incidental, or consequential damages.

  • Our total liability for any claim will not exceed the amount you paid for the product.

Nothing in these Terms excludes your rights under Australian Consumer Law.

14. Changes to Terms

We may update these Terms from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of the Site means you accept the revised Terms.

15. Contact Us

For questions about these Terms, please contact us at:
havenkeyofficial@gmail.com