Frequently Asked Questions

📦 Shipping & Delivery

When will my order be shipped?

All orders are processed within 1-3 business days (Mon-Fri).
You’ll receive a tracking email as soon as your order ships.

How much is shipping?

Shipping rates are automatically calculated at checkout based on the total weight of your order.

How long does delivery take?

  • Standard: 3-8 business days

  • Express: 1-3 business days (if selected at checkout)
    Delivery times may vary due to Australia Post delays.

Do you ship internationally?

Not yet — we currently ship within Australia only.

🔁 Returns & Refunds

Do you accept returns?

Due to the personal nature of safety products, we do not accept change-of-mind returns.

What if my item arrives damaged or faulty?

Please contact us within 7 days with photos of the issue and we’ll arrange a replacement or refund.

🛠 Product Information

Do the personal alarms come with batteries?

Yes - personal alarms come with 2 x AAA batteries. Depending on frequency of use, batteries can last up to 12 months.

How loud is the personal alarm?

Our alarms reach up to 130dB, loud enough to attract attention and deter threats.

How do I use the glass breaker on the 3-in-1 tool?

Place the black pointed end firmly against the corner of a window and press with strong, steady pressure until the glass breaks.

How do I use the seatbelt cutter?

Slide the seatbelt into the protected slot where the blade sits and pull firmly to cut through.

Are your products guaranteed to keep me safe?

Our tools are designed to support personal safety but cannot guarantee prevention of harm. Always stay aware of your surroundings and seek professional help in emergencies.

🛍 Ordering & Payment

Can I change my shipping address after ordering?

If your order hasn’t shipped yet, contact us ASAP and we’ll try to update it.
Once dispatched, we’re unable to make changes.

Can I cancel my order?

Orders can’t be cancelled once processing has begun, so please contact us immediately if needed.

What payment methods do you accept?

We accept all major payment options offered at checkout through Shopify’s secure payment system (debit/credit cards, Shop Pay, Apple Pay, Google Pay, etc.).

📧 Contact

How do I reach HavenKey support?

Email us at havenkeyofficial@gmail.com and we’ll respond as soon as possible.